Reference

How Our Terms Protect Your Account

Our legal framework sets out the rules that govern your account, your data, and how we handle transactions through DANA, OVO, and GoPay. Access to our platform depends on local law and is available where local law permits.

Account Terms ApplyDANA, OVO, GoPay CoveredIndonesia-Eligible RegionsData Handled ResponsiblyContact Us Anytime
qqdewaslot99 How Our Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a dispute involving your account or a wallet transaction, reach out through any of the channels below. We route legal and policy queries to a dedicated review queue separate from general account help.

Team online

Live Chat

Available directly from your account dashboard. Raise a terms or data query and our team will flag it to the policy review queue for a written response.

Email Support

Send detailed legal queries, data access requests, or account dispute summaries to our support email. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.

In-Account Help Centre

Log in, go to Help, and select the Legal or Account Policy category. You can submit a written request and track its status without leaving the app.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and personal data are managed under the conditions described here. We use SSL encryption across all sessions, whether you are accessing from a mobile browser in Jakarta or a desktop in Denpasar. Wallet details linked to DANA, OVO, or GoPay are stored in tokenised form — we do not retain your full wallet credentials after a transaction is confirmed.

Data Retention

We retain transaction records for the period required under applicable policy. You can request a summary of your stored data by contacting support through the in-account Help Centre.

Cookie Policy

We use session and preference cookies to keep you logged in across devices. No third-party advertising cookies are set without your consent. Manage cookie preferences in your account settings.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Change Requests

To update your registered wallet — switching from OVO to GoPay, for example — submit a change request via support with your original wallet verification details attached.

Common Questions About Our Legal Terms

These are the questions we see most often about our terms, your rights, and how we manage account and data-related requests. If yours is not here, open a chat from your account dashboard.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. The wallet you use does not change your rights or obligations under this policy.

Submit a data access request through the in-account Help Centre under the Legal category. Include your account ID and registered wallet type so we can locate your records accurately.

Access depends on local law and is available only where local law permits. It is your responsibility to verify that using the platform is lawful in your specific region before opening or continuing to use an account.

Accounts where the registered wallet holder — whether DANA, OVO, or GoPay — does not match the account owner may be suspended pending verification. Contact support to resolve a name mismatch before it affects your withdrawal.

We post a notice inside your account dashboard when terms change. Continuing to use your account after the change date means you have accepted the updated version of the terms.

Start with live chat or email support, providing your transaction reference and wallet type. We handle disputes internally first; full escalation details are outlined in the dispute section of the terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.